Serena Crystal Chandelier

You will receive complete tracking information for your entire order. All of our products are made to order and shipped from our warehouses in China or US. Most orders take 2-5 weeks from order to delivery (this time is an estimate and is subject to warehouse location and local postal service). Add a few days for customized orders.

Please feel free to email or Call: +1 (929) 268-4268 for exact delivery times, custom inquiries or bulk order discounts.

We use the following trusted couriers to ship your products: Fedex, UPS and DHL. all taxes and fees are included in the product price.

If you need to purchase an item by a specific date, contact us for a quote on expedited shipping. Please note that while we do our best to meet deadlines, we cannot guarantee arrival by a specific date. Once the package has left us, the courier company will, at its sole discretion, decide whether or not to deliver your order in a timely manner. We ask that you purchase well in advance of the deadline to avoid any unexpected delays. (In general, expedited orders are expected to arrive in 1-3 weeks.)

We offer free returns and exchanges on all of our products. Simply email us at info@nexiopick.com

Not satisfied with your order? (Although highly unlikely!) Simply ask for a full refund

Please understand that we are unable to issue refunds while an order is in transit.

For more details, you can visit: SHIPPING POLICY

We offer a 30 day return guarantee

Overall, there are roughly 2 situations

If it's a product quality issue or shipping damage, we will offer a free return or exchange.

If it's just that the customer doesn't like our lights (although highly unlikely!) , the customer will need to pay for the return and exchange shipping costs.

For more details, you can visit: REFUND & RETURNS POLICY

How long is the warranty?

First of all, we are proud of our products, and I am sure you will love it, Lifetime Warranty on All Products (some of our products come with a complimentary bulb from the manufacturer, and the complimentary bulb is guaranteed for 3 months)

This warranty does not cover damage caused by accident, abuse or neglect. This warranty does not cover natural deterioration or wear and tear of materials. The warranty does not cover purchases made through online auction sites or other unauthorized dealers.

For warranty questions contact: info@nexiopick.com