Preguntas Frecuentes

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly.You may return an item within 30 days of receipt or request a full refund. For more details, you can browse: Returns & Refunds Policy.

Absolutely! Our products are subjected to numerous technical and quality controls to ensure the highest standards before we can offer them to our customers. We only use strong and durable materials that are free of toxins, and we have multiple certifications to prove it.

Love NEXIOPICK's competitive prices and product quality, but can't find your desired item on our platform? No worries! Simply provide a photo of the item through our customer service. Many products haven't been listed on our platform yet.

Rest assured, any item purchased through NEXIOPICK has already passed our rigorous quality inspection. This is the perfect solution for acquiring unique or rare items not yet available on our platform.

Customer Service: info@nexiopick.com

Once we have shipped your order, we will send you a shipment notification email with tracking information. Orders may take up to 5-10 business days to arrive.

We ship worldwide. We use the services of trusted major international carriers to ensure that your package arrives safely at its destination.

There are a few steps you can take, preferably within 36 hours of the item showing as delivered:

1. Confirm your shipping address.

2. Check your mailbox and other entrances to your home.

3. Check to see if someone else in your home or a neighbor accepted the package.

4. check for notices of delivery attempts around your home.

5. Contact the carrier (FedEx, UPS, DHL and more.) and provide your tracking number to initiate a claim.

Please contact the carrier and our customer service department to investigate. If it is confirmed that there is an anomaly (i.e. the package is missing) or that the delay will continue for an extended period of time, we will be responsible for reshipping or refunding the shipment according to your preference.

Please contact the carrier and our customer service department to investigate. If it is confirmed that the item is indeed damaged, we will pick up the package and will be responsible for reshipping or refunding it, depending on your wishes.

The delivery partner for your order depends on your country of residence and the specific item you purchased.

We work with a variety of reliable logistics providers in each region to ensure your order arrives safely and on time.

This depends on your order status. If you haven't received a shipping notification email (please check your spam folder), we may be able to update your shipping address.

Please contact our customer service team for assistance: info@nexiopick.com

Please note: Once an order has been shipped, we cannot change the delivery address.

NEXIOPICK offers a 30-day return policy, meaning you have 30 days after receiving your order to request a return—provided the item remains in its original condition and packaging.

Certain items are non-returnable. For details, please review our return policy.

Once we receive and inspect the returned item, your refund will be processed within 5–10 business days.

The amount will be credited back to your original payment method.

Please note that exact processing times may vary depending on your bank or payment provider.

We're sorry about that — and we'll fix it right away!

If your item is damaged, defective, or not what you ordered, please contact our support team so we can arrange a replacement or a full refund.

Report Issue.

To speed up delivery, we may ship your items in separate packages, especially if they come from different warehouses or suppliers.

This means they may arrive on different days, even if you placed one order.

NEXIOPICK is a global online shopping platform offering products from worldwide suppliers and brands.

We make it easy to discover and purchase quality goods—delivered straight to your doorstep in over 100 countries worldwide. NEXIOPICK is committed to providing quality assurance and a seamless international shopping experience.

NEXIOPICK operates as a direct seller, not a marketplace. This means we manage the entire process from sourcing to delivery, ensuring a seamless and consistent shopping experience for customers. While we are not a third-party seller platform, our products originate from reputable international retailers and authorized distributors. This enables us to offer curated authentic goods backed by quality and service you can trust.

Yes, shopping on NEXIOPICK is completely safe and secure. We prioritize your privacy and data protection at every step.

Our platform uses SSL encryption to safeguard all personal and payment information during transactions. We are also compliant with leading data security standards to ensure your information is handled with the highest level of care.

Any payment details you choose to save are stored securely, only with your consent, and are never visible to third parties—including us.

Yes! NEXIOPICK proudly ships to over 100 countries worldwide, bringing global products right to your doorstep.

If you'd like to know if we ship to your location worldwide, please contact us via customer service: info@nexiopick.com

It's easy! Just browse our website, add your favorite items to your cart, and proceed to checkout. You'll be prompted to log in or create an account, select your delivery address, and choose your payment method.

Still deciding? Explore our most popular picks here: Featured collections.

Yes! Feel free to add as many units as you need to your cart — unless the product has a listed quantity limit.

If you're planning a purchase over $1,000 or need help with large-scale or commercial orders, our team would be happy to help you with a custom quote and logistics support.

Customer Service: info@nexiopick.com

Yes, shopping on NEXIOPICK is completely secure. We take your data privacy and payment security very seriously.

We're committed to safeguarding your information, so you can shop with total confidence.

Payments can fail for a few reasons — the most common are incorrect card details, expired cards, or bank restrictions.

Please double-check your info and try again. If the issue continues, try a different payment method or contact your bank for help.

Yes! We regularly share exclusive deals, promo codes, and seasonal discounts — so there's always a way to save.

To stay updated on the latest offers:

Gift cards aren't available just yet — but they're coming soon!

Stay connected and never miss a deal!

We accept a wide range of secure payment options to make your shopping experience smooth and flexible. These include:

Your payment information is protected by SSL encryption and industry-standard data security protocols. We never share or store your card details without your consent.

💡 Available payment methods may vary slightly depending on your country of residence and the currency selected at checkout.

Your privacy is our priority. We use SSL encryption and follow industry-standard data protection protocols to secure your personal and payment information. Your data is stored safely and never shared with third parties without your consent, in full compliance with international privacy laws like GDPR and CCPA.

Absolutely. All transactions are encrypted using SSL (Secure Socket Layer) technology, and NEXIOPICK is PCI DSS compliant — the gold standard for handling credit card information securely.